THEME PARK REGULATIONS
Alton Towers Resort, together with its owner, Merlin Entertainments Group, places great importance on the safety of its visitors and endeavours to ensure that the high standards set by the company, are complied with by all those on the Theme Park. We are only prepared to allow entry to the Theme Park to those visitors who are willing to comply with the Theme Park Regulations set out below.
We are sure that you will wish to assist us in ensuring the Theme Park and facilities therein remain a safe place in which to enjoy a fun-filled experience. To assist in ensuring your safety, CCTV is in operation throughout the Theme Park.
1 All persons entering Alton Towers Resort are admitted subject to the following Theme Park Regulations. Any person who does not comply with these Regulations may be removed from the Theme Park by either Alton Towers Security Personnel or Police Officers. This without prejudice to any claim that the Park may have against such a person or persons arising out of their actions. Whilst inside the Park, all visitors must comply with any instructions given to them by Security, Park Personnel or Police Officers.
2 Alton Towers Resort reserves the right, in its absolute discretion, to refuse admission to the Theme Park, ban from entry to the Theme Park or remove from the Theme Park any person who:-
2.1 Has been convicted of a criminal offence, which, in the opinion of Alton Towers Resort, is likely to affect the enjoyment of other visitors;
2.2 Has behaved in the Theme Park in a manner, which, in the opinion of Alton Towers Resort, has, or is likely to affect the enjoyment of other visitors
2.3 Uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner, which may provoke a breach of the peace.
3. All persons entering the Theme Park must pay for admission or hold a valid admission ticket that must be retained at all times and submitted for inspection if required by Security. Any person attempting to gain admission to the Theme Park or being found inside the Theme Park without a valid admission ticket may be ejected from the Theme Park.
4. No child or children under the age of 12 will be admitted to the Theme Park unless they are accompanied by an adult who shall be 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times.
5. No dogs except guide dogs or other pets of any kind shall be allowed on the Theme Park.
6. To prevent offensive weapons or dangerous articles from being taken into the Theme Park, visitors are admitted to the Theme Park subject to a condition that, if requested to do so, they will allow themselves to be searched. It is prohibited to bring into the Theme Park any weapons, fireworks, smoke bombs, glass bottles or other articles, which may cause injury. The throwing of any article, which could cause injury or annoyance is strictly prohibited.
7. The consumption of intoxicating liquors is permitted only in authorised places and in accordance with the Licensing Act 2003. Accordingly, intoxicating liquor must not be taken into the Theme Park and any persons found possessing alcohol, or who appear to be under the influence of alcohol will be refused admission or escorted from the Theme Park.
8. Alton Towers Resort will endeavour to ensure that as many rides and attractions as possible are available for use by visitors. We may, however, without prior notice and without refund or compensation, change the operating hours of the Theme Park or attractions, close the Theme Park or any part of it temporarily, restrict the number of persons having access to the Theme Park, and/or suspend or cancel any attraction or entertainment programme, due to capacity, inclement weather or special events, to ensure safety, security or order, or if we consider that the circumstances so require.
9. All rides, attractions, amusements, transport systems and other facilities must only be used in accordance with the operator's instructions.
10. Unnecessary noise (such as that from the use of radio sets and other electrical equipment), or any behaviour likely to cause annoyance to other visitors or confusion of any kind is not permitted in any part of the Theme Park.
11. Sensible clothing (including shoes and shirts) must be worn at all times when visiting the Theme Park.
12. The climbing of or standing upon fences, barriers, walls, ride structures, or buildings is strictly prohibited.
13. Only persons authorised by Alton Towers Resort are permitted to sell or offer for sale any items to visitors within the Theme Park boundaries.
14. Alton Towers Resort accepts no responsibility for any loss and/or damage however arising (including that which might arise as a result of any breach of contract) including any distress, inconvenience or anxiety caused during the course of any ride undertaken and/or during evacuation from such a ride in the event of breakdown.
15. Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. They are not valid for special events that require a separate admission charge.
16. From time to time Alton Towers Resort or other authorised parties carry out photography and/or video recording in the Theme Park, which may feature visitors. By accepting these Regulations, you agree that Alton Towers Resort or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Alton Towers Resort or such authorised party (as the case may be).
17. Smoking is only allowed in designated smoking areas throughout the Alton Towers Resort. Smoking is prohibited in all other areas.
These Regulations are for the benefit of all our visitors and will be strictly enforced.
Theme Park Booking Conditions
Tickets must be booked at least 2 days in advance.
Guests are admitted to the park subject to the park regulations which are displayed at the main entrance to the park, a copy of which is available on request.
The rides and attractions are open until November 9th 2008. During this time the management of Alton Towers will attempt to ensure that as many rides and attractions as possible are open for use by guests. However Alton Towers reserves the right to alter or change the programme of rides and attractions if at any time it is deemed necessary to do so. Height and all other ride restrictions still apply
Tickets are not transferable and accordingly may not be sold or passed to any third party. All persons entering the park must have a valid entrance ticket which must be retained during your visit.
Fastrack tickets: These ticket allow the bearer one ride on each of the rides listed. The bearer must comply with the ride health and safety restriction notices and multiple rides will not be allowed. Height restrictions of 1.4m apply on Nemesis, Oblivion & Air. All rides are subject to availability.
A child is aged between 4 and 11 years inclusive. An adult is aged 12 years and over. Children under 4years old enter Alton Towers free of charge.
Please note Open dated tickets are not valid for events.
Alton Towers reserves the right to transfer tickets to another date at any time or offer an alternative ride in case of ride breakdown.
Please note height restrictions apply on most rides.
Those purchasing disabled tickets will be asked to produce proof of disability, for example Blue Badge holders or a letter from the DWP. For more information on our disability policy please visit the relevant pages on altontowers.com.
Please note that tickets purchased on-line are discounted. For on the day rates please visit AltonTowers.com and check before your visit. All ticket prices displayed here are only available when making a booking on-line.
Please allow 6 days for delivery in the UK. Tickets will be dispatched up to 5 days from visit, after this date they will be held for collection at the Admissions Reception.
Tickets are non refundable.
ALTON TOWERS HOTELS TERMS & CONDITIONS
Within 7 days of making your booking we shall send you a Reservation Confirmation.
Please read these terms and conditions carefully as they form the contract between you and us. By clicking the button below you are confirming that you have read and accepted the terms and conditions. The person that books the stay and accepts terms and conditions does so on behalf of, and with the consent of, all persons in the party. Should you make a booking with us on behalf of a third party you will be held jointly and severally responsible to us for the total cost of the services/products booked.
1. Special Requests
Any special requests with regard to rooms need to be made at the time of making your booking. Alton Towers Hotels will use its reasonable endeavors to accommodate such requests, although these cannot be guaranteed. Some requests may incur extra charges payable direct to the hotel.
2. Payment
When a booking is made more than 30 days ahead of arrival date:
a) Payment for on line bookings must be made for the total cost of your stay immediately by credit or debit card
b) For telephone bookings a deposit payment of 50% of the total cost of your stay, along with full payment of any extras pre-booked, is required within 14 days of making your telephone reservation
The balance must be paid 30 days before the date of your arrival.
Please note that your theme park tickets and arrival pack will not be issued until full payment has been received.
Once we have received the payment requested, your booking will be confirmed.
When a booking is made less than 30 days ahead of arrival date:
a) Payment for on line bookings must be made for the total cost of your stay immediately by credit or debit card
b) Payment for telephone bookings must be made for the total cost of your stay immediately by credit or debit card
Any extras incurred during your stay such as dinner etc will need to be settled on departure from the hotel. If a credit or debit card has been provided on check in then any such amounts will be debited on departure.
3. Credit and Debit Card Payments
Credit and debit card payments will normally be authorised and charged to your account the same day or next working day. No receipts will be sent. You may authorise us to charge the balance payment to the same credit or debit card on the balance due date by either advising Reservations at the time of making the booking or telephoning Reservations on 0870 458 5195.
4. Other Payment Methods
All cheques and postal orders sent by post must be made payable to Tussauds Hotels Limited and have the reservation number written on the reverse and be accompanied by the signed Payment Form.
VAT at the rate of 17.5% is included in the price, although we reserve the right to amend prices if there is any change in VAT rates.
5. Refunds
Where a refund is to be made by Alton Towers Hotels, payments made by credit or debit cards will be refunded via the same card number less any non-refundable deposit and any other non-refundable amount. All other payments will be refunded by cheque made payable to the person named on the Reservation Confirmation.
6. Amendments & Cancellations
If, for any reason, you would like to amend your booking after it has been confirmed we will do our best to assist you. If you wish to amend your booking and provide us with more than 7 days notice prior to arrival date then no charge will be made. If you wish to amend your booking and provide us with less than 7 days notice then the cancellation charges as detailed below will apply. However, you may transfer your booking into someone else's name provided we are advised of, and are in agreement with, the changes, for which there is no administration fee payable.
If, for any reason, you have to cancel your stay you should contact Reservations immediately. You will be given a cancellation number, which you should record. The reasons for any such cancellations will be considered sympathetically and, if requested by you, we will attempt to offer you a stay on an alternative date.
Please note that any change of date will be likely to involve a change in price of your stay. You must pay us any increase due immediately, any refund due we will pay as per our refunds policy detailed above.
If you do not want to stay at another time and wish to cancel a booking, or if you alter your booking with less than 7 days notice prior to your scheduled arrival date, the following charges will apply:-
NOTICE GIVEN OF ALTERATION OR CANCELLATION
APPLICABLE CHARGES
More than 7 days before arrival date
£25.00 administration fee
From 7 days to 1 day before arrival date
50% of total cost as stated on the Reservation Confirmation
Arrival date or no show
100% of total cost as stated on the Reservation Confirmation
Alton Towers Hotels reserves the right to make alterations to a booking but to no lesser value or quality. The customer will be notified in writing as soon as is reasonably practicable of any such alteration.
7. Cancellation Insurance
We strongly recommend you take out cancellation insurance against your booking. If you are interested in taking out cancellation insurance please contact: Travellers Protection Services Limited, 1 Prince of Wales Road, Norwich, NR1 1AW. Telephone 0870 77 44 053 for immediate cover.
8. Your Security
Your stay is being provided by Alton Towers Hotels. We are required, by law, to provide insurance in the event of the insolvency of Tussauds Hotels Limited. If your stay is affected by such insolvency, you will be entitled to a refund of monies paid by you. Our insurance details are as follows: Marsh Insurance, The Marsh Centre, London E1 8DX. A Certificate of Insurance is available on request.
9. Behaviour Policy
Your behaviour should not be excessive or rowdy, especially at night. Offensive or illegal behaviour will not be tolerated and could lead to eviction from Alton Towers and/or the hotels. You must show consideration for your neighbours and other guests. Please treat accommodation and facilities with respect and care so that other guests may continue to enjoy them. We reserve the right to recover from you any compensation we may pay to other guests as a result of your action.
10. Large/Group Bookings
We require large groups of 15 guests or above, school/college parties and all male or female group to apply in writing, addressed for the attention of the Advanced Sales Manager, before a reservation can be made. We reserve the right, at our sole discretion, to refuse any booking, including a group booking.
11. School Parties
We require school parties, to have at least 1 member of staff to every 8 children, to stay at the Hotel.
12. Rooming Lists
Guest Rooming lists must be received at least 7 days prior to arrival at the Hotel.
13. Liabilities
Alton Towers shall not be liable for:-
A) Any damage or loss of any property or items belonging to the guest.
B) Personal injury to the guests (but only so far as such injury is not caused by Alton Towers? negligence)
14. Accommodation
Bedroom accommodation is available from 3.00pm on the day of your arrival, and must be vacated by 10.00am on the day of departure. The Organiser shall ensure that all occupants of such bedrooms shall be made aware of the emergency fire procedures, which apply at the Hotel (and a copy of which is displayed in each bedroom and will be made available upon request). All bedrooms and bedroom corridors within Alton Towers Hotel are strictly non-smoking areas.
No wines, spirits or other drinks or food can be brought into either the Park or the Hotel, without prior written agreement with the Hotel.
15. Guest Feedback
If you feel dissatisfied with any aspect of your stay with us, please speak to the Guest Services Manager within the hotel. In most cases, we will be able to help you immediately so you can enjoy the rest of your stay.
Where this is not the case, you must ensure that you record the details with the Guest Services Manager and then you should write, no later than 21 days after your departure, from the Alton Towers Hotel, letters to be addressed to Guest Relations Manager. All letters must be sent by the lead booking name of the reservation, as replies will only be addressed to this person.
16. Park Regulations
All persons entering Alton Towers are admitted subject to the Park Regulations, which are displayed at the entrance to the Park, a copy of which is available upon request.
17. Important Notice
The information contained on Alton Towers website and our booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are thought to be necessary. In particular, we reserve the right to change the prices without prior notice provided that such changes are notified to you before you book your stay. The photographs reproduced on the website and online booking system are intended to give a general impression of Alton Towers and what you may expect from your stay. We will attempt to ensure that as many rides and attractions as possible are open for use by you during your stay at Alton Towers. However we reserve the right to alter the programme of rides and attractions if, at any time, it is deemed necessary or appropriate to do so.
Alton Towers will make every effort to notify the booker of any such delay with as much notice as possible, any make every effort to amend bookings to a mutually satisfactory date. However if we are unable to accommodate at an alternative date, then any payments made will be refunded in full.
Alton Towers reserves the right, in it's absolute discretion, to refuse entry, and to close and/or alter any part of the facilities.
Cariba Creek Waterpark: Please ensure there is one adult (16yrs+) in the water to supervise every child under 5 in your party, or one adult per every 2 children between 5 and 9 years. Entry will be refused if this adult/child safety ratio is not met.
Please note that our Spa Facilities are suitable for guests aged over 16 years only. This includes guests booked on Spa Break Packages.
Scarefest Terms and Conditions
Scarefest runs from 17th October - 2nd November (inclusive). During this event, all usual Alton Towers Resort Terms and Conditions apply. Event offering is subject to availability and restrictions.
During Scarefest, Hotel Guests receive a complimentary timed Fastrack for a selection of attractions. Early Ride Time will be unavailable. Rides are open until 9pm (with the exception of Old MacDonald's Farmyard, Flume and Rapids, Skyride, The Gardens, and UG Swinger which close at 3.30pm).
Terror of the Towers, Field of 1000 Screams & Boiler House: Restrictions apply on these attractions, they are not recommended for guests under 14 years of age or for those of a nervous disposition. Guests must follow instructions given by the hosts at all times, failure to comply may result in removal from the attraction. No refunds or alternatives are offered. Note: There is no separate disabled access to these attractions. Field of 1000 Screams and Boiler House have a separate entry fee. Please see maze entrance for full restrictions and Terms & Conditions.
Alton Towers Resort Annual Pass - Terms and conditions of benefits
1. All benefits are subject to availability, Alton Towers reserves the right to change or alter any benefits at any time.
2. Entry to Halloween Scarefest event is subject to availability. Details are subject to change.
3. Early Ride time is valid on presenting an Annual Pass between 9am and 10am on selected rides; the exact offering is subject to change. All usual ride restrictions apply.
4. Free standard car parking is offered to Annual Pass holders, present your pass at the barrier. This excludes Express Parking.
5. 20% discount is available on B&B packages only at the Alton Towers Resort Hotels. 20% discount is against the full advance room rate and not the Web rate. Valid against standard rooms only and cannot be transferred to an existing booking or used in conjunction with any other promotional offer. Alton Towers Resort reserves the right, in its absolute discretion to refuse entry and to close and/or alter any part of the facilities. Subject to availability, Terms and Conditions Apply.
6. Cariba Creek discount available if booked in advance only, Waterpark entry is subject to usual terms and conditions. Discount based on full standard entry price and cannot be transferred to an existing booking or used in conjunction with any other promotional offer.
7. 20% off eating and shopping available at selected Alton Towers Resort outlets only and excludes any third party restaurants such as KFC, Pizza Hut or Burger King.
8. 20% discount on YourDay Movie is subject to usual YourDay Terms and Conditions and is subject to availability. Discount is not available for purchase of single ride DVD’s or web downloads.
9. Half price King 6 and Lava Lump discount is available before 1pm only and is restricted to the holder of the Annual Pass.
Summer Fun Win tickets worth £100: Terms and Conditions
1. Only one entry per email registration will be entered into the prize draw
2. The draw will take place 31st August 2008 and the winner will be informed by email within 7 working days
3. To enter the prize draw you must be 18 years on on or before 1st July 2008
4. No Merlin employees or family members of employees are eligable to enter
5. The prize will be fulfilled in tickets for entry to Alton Towers Resort up to the value of £100
6. Entry to the competion constitutes subscription to our enewsletter
7. The decision of the judge is final
8. There is no appeal process in relation to the result of this prize draw
Battle Galleons Game Monthly Winner Terms and Conditions
1. There will be one winner per month. The winner will be the person with the highest score complying with the terms and conditions.
2. The draw will take place on the first day after the end of the month and the winner will be informed by email within 7 working days
3. To enter the prize draw you must be 18 years or older on the date of entering your high score
4. No Merlin employees or family members of employees are eligable to enter
5. The prize will be fulfilled in tickets for entry to Alton Towers: one family ticket for four people worth £78
6. Entry to the competion constitutes subscription to our enewsletter
7. The decision of the judge is final
8. There is no appeal process in relation to the result of this prize draw
Winter Brochure Terms and Conditions
All packages, stays and facilities are subject to availability. Prices are for residential packages with the exception of Santa's lunches. Minimum numbers sharing apply to all packages as detailed in package descriptions. All prices are based on standard bedrooms only and are not applicable on suites. Entry to Alton Towers Theme Park, Cariba Creek Waterpark and the Alton Towers Spa are not included unless otherwise stated. Spa breaks are subject to a limited availability, and treatments (where included) should be booked at time of booking. Pampering Spa Break includes one session in the Aqua Relaxation Rooms only. Spa treatments are not included in the Pampering Spa Break. The Luxury Spa Break includes 2 hours of pre-selected treatments available from a choice of treatment combinations only. All spa experiences must be pre-booked, including Aqua Relaxation Rooms, as part of a spa break. Tel 0871 702 7043 or 01538 704 671 to book. Please note that Alton Towers Resort will be closed from the evening of Christmas Eve until 27th December and the Theme Park will be closed until February Half Term. Selected Christmas and winter attractions are suitable for children only and restrictions will be specified at the entrance to each attraction. All rides and attractions are subject to availability, weather conditions and change. Height restrictions apply. Height restrictions and child/adult radio policy apply in Cariba Creek Waterpark. If entry to Cariba Creek Waterpark is included in your package, this includes entry for 24hr period of stay only. Hotel check out - 10am. All entertainment and attractions are subject to availability and change.
Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry, and to close and/or alter any part of the facilities. Guests on a Santa's Sleepover package aged 14+ are not eligible for Santa Grotto visit. Guests must be 16+ to enter the Aqua Relaxation Rooms. The information within this brochure is believed to be correct at the time of printing. However we are unable to accept responsibility for any errors in, or omissions from, this brochure and reserve the right to amend any part, in particular we reserve the right to amend prices without prior noticed provided that such changes are notified to you prior to your stay. Photographs reproduced within this brochure are intended to give a general impression of what you may expect from your stay. Full terms and conditions are available on request.
Alton Towers Spa: Terms and Conditions
Please be aware we do ask you to arrive for your treatment at least 10 minutes before your scheduled time. This time is for you to prepare yourself for your treatment. Swimwear is required if you are visiting our Aqua Relaxation Rooms. Towels, robes and slippers are provided. £1 is needed for a locker (refundable)
Prices are subject to change without notice.
A credit card is needed to secure your booking.
The Alton Towers Spa is open to over 16s only, with the exception of those on our Spa Bliss package.
Cancellation policy - Guests who book spa packages will be asked to pay a 50% non-refundable deposit at the time of booking. Full payment will be taken if less than 24 hours is given for a cancellation or non arrival on the day. For treatments /Aqua Relaxation Rooms appointments, guests are kindly asked to give 24 hours notice or the full value of the treatment/Aqua Relaxation Room session will be charged.
Alton Towers reserves the right, in its absolute discretion, to refuse entry and to close and/or alter any part of the facilities.
Subject to availability.
Please note there is a £5 supplement per person on all Saturday and Sunday packages.
